Privacy Policy

Who we are

LG Depot Appliances and HVAC, Coral Springs, FL, serving Broward, Miami-Dade and Palm Beach counties. Contact: (786) 296-3733 or lgdepotappliancesandhvac@gmail.com.

What we collect

• what you type into the forms on this site: your name, your phone number, your town or address and what you need
• your mobile number and a record of your text consent (the date, the time and how you gave it), if you agree to get texts
• what you type into the chat on this site
• what you send through the private feedback form on our review page
• the basic technical data our host records when you visit, such as your browser type and IP address

Why

• to reply to you and give you a quote
• to schedule and do the work you ask for
• to send the texts you agreed to get
• to hear what we could have done better

Text messages (SMS program)

LG Depot Appliances and HVAC sends texts only to people who opt in. You opt in by ticking the unchecked box on the quote form on this site. You then get texts about your quote request, your appointment and the work we do for you. Message frequency varies. Message and data rates may apply. Reply HELP for help. Reply STOP at any time to opt out. Full terms: Texting Terms.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the Text Message services.

If you reply STOP, we keep a record of that so you are not texted again.

Services that process it for us

The services that run this site and our texts process your information only to provide their service: Lumen, the studio that builds and runs this website; Cloudflare (hosting and the chat assistant); HighLevel (text messages and contact records); Resend (email delivery of the feedback form); and Google (the map and reviews).

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

We do not sell your information.

Keeping it safe

This site only loads over an encrypted connection (HTTPS). Only we and the services above can reach what you send us. No way of sending or storing information online is completely secure, but we take reasonable steps to protect yours.

Cookies

This site itself sets no cookies. The map on our homepage is provided by Google and follows Google's own privacy policy.

Your choices

Call or email us to ask what we hold about you or to have it deleted: (786) 296-3733 or lgdepotappliancesandhvac@gmail.com.

Changes

If this policy changes, the new version is posted here with a new effective date.